Business Process Outsourcing
Managed teams running your support desk, monitoring, data operations and back-office processes around the clock.
Our BPO floor in Islamabad runs voice and non-voice operations for clients across the USA, UK, Europe and the Gulf. Shifts are supervised on site, calls are recorded and scored, attendance is tracked, and escalation paths are documented before go-live.
- What partners get
- 24/7 shift coverage including weekends
- Recorded QA scoring on a sample of every agent's work
- Supervisor on the floor included in the rate
- Documented escalation and continuity plan
- GDPR-aware data handling and signed confidentiality
How it runs.
Process mapping
We document your workflow, tooling and quality bar before recruiting.
Team build
Agents recruited and trained against your scripts and knowledge base.
Pilot shift
A supervised pilot period with daily QA review and calibration.
Steady state
Full coverage with weekly reporting on volume, resolution and quality.
What is included.
Customer Experience
Front-line support across every channel your customers use.
- Inbound voice support
- Email and helpdesk
- Live chat
- Social media response
- Order and returns handling
- Technical tier-1 support
Sales & Retention
Outbound teams that qualify, book and save revenue.
- Cold calling and SDR
- Appointment setting
- Lead qualification
- Renewals and win-back
- CRM hygiene and enrichment
Monitoring & IT Ops
Round-the-clock eyes on your systems and sites.
- CCTV and remote monitoring
- Server and uptime monitoring
- Cyber security alert triage
- Network operations support
- Incident logging and escalation
Back Office
The repeatable work that quietly consumes your team's week.
- Data entry and migration
- Document processing
- Bookkeeping and reconciliation
- Claims and order processing
- Research and list building
Plans.
Published prices. Custom scopes are quoted from the same rate card.
Single Shift
One 8-hour shift, five days a week
from $2,720
per agent · per month
- 160 hours per month
- One named agent
- Recorded QA sampling
- Weekly performance report
- Supervisor included
Extended Coverage
16-hour coverage across two shifts
from $7,900
per month · 3 agents
- Three agents with cross-cover
- Weekend rota available
- Dedicated team lead
- Daily volume and CSAT reporting
- Knowledge base maintenance
24/7 Desk
Always-on support or monitoring
from $15,400
per month · 6 agents
- Full 24/7 rota
- Six agents plus supervisor
- Documented escalation matrix
- Business continuity plan
- Monthly service review
Common questions.
Which tools do you work in?
Yours. Zendesk, Freshdesk, HubSpot, Salesforce, Intercom, Gorgias and most dialers are already familiar to our teams.
How is quality measured?
A sample of every agent's work is scored weekly against a scorecard we agree with you before launch.
Can we start with a pilot?
Yes. Most BPO engagements begin with a one-month supervised pilot.
Delivered from three offices.
Request a BPO Solutions proposal.
Tell us the scope and we reply within one business day with a plan, a team and a fixed price.